FAQs

Orders & Payments

  • What payment methods do you accept?

    We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Delivery

  • How much does shipping cost?

    Shipping is €7 per order. Free shipping on orders from €150.

  • How long does delivery take?

    Orders are processed within 3-7 business days. During sales, delivery may take a few extra days.

  • Do you ship internationally?

    Currently, we ship across Europe. If you’re outside Europe, stay tuned, we’re working on expanding our shipping zones!

  • Tracking your order

    Once your order is shipped, you’ll receive an email with a tracking number to follow your package.

Returns

  • Can I return a piece?

    Yes: you have 14 days from delivery to request a return, pieces on sale included. You pay the return shipping, with any tracked courier you like.

  • How do I request a return?

    Write to us at info@corazonroto.shop or on WhatsApp, +39 351 743 9039, with your order number, and we’ll guide you step by step.

  • When will I receive my refund?

    We refund you within 7 days of your return reaching us.

    All the details: Refund policy.

Products & Sizing

  • How do I choose the right size?

    If you’re unsure, write to us at info@corazonroto.shop or send us a DM, and we’ll get back to you within 24 hours with advice.

  • Are our pieces ethically made?

    Yes! We work with handpicked Latin American brands that prioritize sustainability and fair labor practices.

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